Service Plan Terms

Version 22 October 2026. Provider: N&B Gas and Plumbing Ltd. Contact nandbgasltd@gmail.com or 07907 358178 for bookings, cancellations and complaints.

1. Price and payments

The plan costs £7.50 per month, collected automatically through Stripe until cancelled. Twelve monthly payments total £90. The plan covers one domestic boiler at the service address supplied at checkout. Contact us before changing the boiler or address.

2. When your service becomes available

Your first included boiler service is available only after you have been on the plan for 12 months and made 12 successful monthly payments. It is not available immediately after joining. Subsequent included services become available after each further 12 months and 12 successful monthly payments. An appointment must be arranged with N&B; your payment anniversary is not a booked appointment. Missed or refunded payments may delay eligibility. Any estimated eligibility date remains subject to payment checks.

3. What is included

One boiler service per qualifying annual cycle, the checks normally included in our standard boiler service, a thermal imaging survey at the service visit, and priority response to enquiries. Priority response does not guarantee an attendance time or include free repairs. This is a servicing plan, not insurance or breakdown cover. Repairs, parts, emergency visits, extra appliances and additional work are quoted separately and require your agreement.

4. Access and safety

Please provide accurate contact and service-address details and safe access to the boiler. Tell us promptly if an appointment cannot go ahead. We will explain any safety concerns or work outside the service scope before proceeding. If you need servicing before you qualify, a one-off service is available separately.

5. Cancellation and refunds

You may cancel by emailing nandbgasltd@gmail.com or calling 07907 358178; provide your name and service address. You have a 14-day cooling-off period from the day after joining, with a full refund if you cancel during that period. We do not provide the included service during this period. You can also cancel later without an early-exit penalty; future collections will stop. Any unused advance payments for an included service not supplied will be refunded, taking account of services already supplied. Cancelling does not cancel an already paid-for entitlement without a refund or agreed service. Refunds due will be returned to your original payment method within 14 days of confirmation. These terms do not limit your statutory rights.

6. Renewal and changes

Payments continue monthly until cancelled. We will notify you before any price or material terms change and explain your cancellation options. Services are provided with reasonable care and skill. Contact us first about any complaint so we can put it right.

7. Your details and plan records

We use your name, email, phone, billing and service addresses, boiler details, Stripe customer/subscription references, payment status and terms acceptance to administer the plan, send service emails and arrange visits. These records may be transferred securely into N&B’s dedicated customer-management app for the same purposes. Stripe handles payment-card details; we do not store full card numbers. Plan emails do not sign you up for marketing. Contact us to request access to or correction of your personal data.

Cancellation form (optional)

To N&B Gas and Plumbing Ltd, nandbgasltd@gmail.com: I give notice that I cancel my Service Plan. Joined on: ____. Customer name: ____. Service address: ____. Date: ____. You may use any clear cancellation statement instead of this form.

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